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My Virgin Media account access

  1. When my account was created I used my partners email address and I know longer have access to this. I am the account holder but can't access my details, how can I change the default email? 
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Re: My Virgin Media account access

Hi Zoso1972,

 

Thanks for your post and welcome to the community.

 

I'm sorry you're not able to access that email address anymore. 

 

Are still able to log in to the online account? If so, please go to 'My profile' > 'Contact details' > Click 'Change' next to the contact email address and update accordingly. 

 

Thanks

 

Melissa 

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Re: My Virgin Media account access

Unfortunately not as the password is not known, are there any other options? 

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Re: My Virgin Media account access

I'll need to get this changed for you, so I'll pop you a private message, and we can go through security.

 

I'll speak to you there.

 

Thanks

 

Melissa 

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