I keep trying to register for My Virgin Media but I am stuck in a loop on the page. I have broadband, and phone since September and still can't get my My Virgin Media Account. I have called 4 times to the call centre and they just say it will be fixed in 24 hours. I used to be a Virgin Media client, then I moved and there was no fibre where I was living and now I think there are 2 accounts with the same email or something like that. It is really annoying.
Thanks for posting and welcome to the community. I am sorry to hear of the online account issues. I'll happily assist with this via PM. If you're trying to use the same Virgin Media log in details as at your previous property, we'd need to do a Move and Transfer of the account.