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Gordmic51
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My Virgin Media App

I’m trying to access My Virgin Media App on my iPhone 11 and keep on getting the error message” Safari cannot open the page because the network connection was lost” after I have filled in my User Name and Password!

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Zacisghandi
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Re: My Virgin Media App

I’m also having this problem, but also just when trying to log on via my phone completely. Neither the app nor the Virgin media main website lets me log in, just gives me errors and time outs 

Paul_DN
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Re: My Virgin Media App

Hi Gordmic51,

 

Thank you for reaching out to us in our community and welcome, have you recently done a software upgrade, do you get any other error messages on the phone, can you sign in on our website?

 

Regards

 

Paul.

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