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My Virgin Media Account

Joining in

can’t register my virginmedia Account. My email address is linked to my parents Account. So every time I log in it keeps logging into their Account not mine. I’ve tried a different email address but it keeps reverting back to this email.


Forum Team
Forum Team

Hey Scott16,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your online account, are you able to try creating your online account with a non Virgin Media email address?

Please could you try this in incognito mode or private browsing mode within your browser. 

Kind Regards,


Hi Steve,

thanks for replying. I have already tried this and it just keeps, defaulting back to this email address and the same account. I have also tried different browsers.

Thanks for coming back to us Scott16,

We're sorry this has not worked. Can we ask you to try one last thing please, can you try registering from a different device and also clear all cookies/caches and history to see if this makes a difference.

Kind regards Jodi. 


Hi Jodi,

thanks for the reply. I’m afraid it’s still reverting back to the email address. It won’t accept a blueyonder email address.

Thanks for trying anyway Scott16,

We're just sorry this has not worked. I am going to investigate this further for you, and if we can't resolve the matter, we will get this sent off to our IT team on your behalf. 

I will pop you over a private message to take some details from you, click on the envelope at the top of the page to accept the chat. 

Kind regards Jodi. 

Hi Jodi,

just wondering if there’s any update on this issue I’m having? 

Hi Scott16,

Our apologies you haven't had any update on this. 

I am happy to take a look into this for you. 

I will private message you now,