Hello Jodi, thank you for your reply.
I have tried different machines, laptops etc. Cleared browsing history etc. Also had VM first line tech, and second line tech, and IT try and all failed. Has gone three to a 'manager', though on all occasions they never rang back to follow up and closed the ticket down in error. Had about nine different first line tech's try and fail since early May! Actually got names of the tech's etc. as a reference for some of these too. This does no help though as next call the caller says they can't access some of the previous notes!
Any help would be appreciated, or a manager to ring me to actually help too. VM have allocated two different email addresses to the account; a Gmail account I set up 'temporary' and a unique 'virginmedia' one for my mum.
Specifically the problem is when you get to the last page of the registering process. Page one with the account name and number and area code goes through fine, page two with the options for adding an email address, creating and linking a new email etc and the security questions seems to go fine though the third page (presumably the 'clarification') switches to a page with 'sorry, there is a error at this time please ty again later etc. or wait for your broadband to be installed etc.).
Note: Broadband as an extra product was installed last week, still got the same problem.
Kind regards, Colin