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Warpig
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My Gmail address used to sign up to Virgin.

I am not a Virgin customer. I have not signed up to any Virgin phone or broadband account. Yet two days ago I received an email letting me know that I had signed up for phone/BB. This other person is not part of my household and lives in another town. This person is unknown to me. I currently have access to this other persons virgin account number, name, address and part of their bank account details. So far I have received emails regarding their contract, ebilling, Direct Debt confirmation, yodel delivery and a survey.

I have raised a complaint with Virgin but have had no response. Clearly this needs to be resolved quickly.

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apcyberax
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Re: My Gmail address used to sign up to Virgin.

so they gave the wron email address. delete the emails and forget it
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Warpig
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Re: My Gmail address used to sign up to Virgin.

If the roles were reversed I wouldn't want some random stranger knowing my details. It's a simple problem that can be fixed quickly. Ignoring it isn't the right thing to do and isn't very helpful.

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Zak_M
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Re: My Gmail address used to sign up to Virgin.

Good morning @Warpig 

 

Welcome to the forums, thank you for taking the time to post. 

 

I would like to take a look into this for you.  In order to do so, I am going to need to drop you a PM.  Please keep an eye on the purple envelope on the top right of the screen. 

 

Kind regards,

Zak_M

 

 

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