Okay so this week i made a change to my account, with the understanding that I will now be paying £41.50 a month and my latest bill would be about £20 less since I had already paid for this month. I have checked the new contract to make sure this is the case, and it is. So I have been very surprised to get a bill for £33 (including credit) for a package costing £45. Not a big difference I know, but that is still incorrect when looking at my new contract, and those couple of extra pounds a month, really do add up. I am planning on phoning tomorrow but I understand phone lines are busy, and If anyone working from home can message me, I would be grateful. I tried to find an online chat but was really struggling so thought I would try my look here.
Fair enough, I just thought I would give it a shot, as when I called this week about changing my service I got a lot of automatic messages about contacting people online and using the online chat (which as I said I couldn't find) if at all possible. Thanks anyway