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Em_S
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Moving out

a month ago

I need to cancel my contract as I’m moving out but tried phoning and they told me to do it online but when I go onto the chat no one ever replies. What else can I do??

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JitteryPinger
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Re: Moving out

a month ago

0345 454 1111 options 1-1-4-4 cancellations cannot be done online.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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Em_S
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Re: Moving out

a month ago

Thanks for your help I did try that I think the department is closed due to Covid at the moment but finally managed to get someone on the online chat to sort it today!

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JitteryPinger
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Re: Moving out

a month ago

They aren't closed but lines are busy and thats been leading to line closing down.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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