Moving house

[Manuneedhi]

Hi,

I tried to phone , webchat with Virgin team to book my Moving house installation at the new address. It is nothing short of a nightmare so far. I was promised a call back by the moving house team as they can't find my new address in the system but they never called back. 

Webchat is stuck at transferring to an agent for a long time.

Virgin portal confirms they have service in the new address.

Can you guys help me in booking an engineer to do the installation.

PS : My neighbour in the new address tried to move the virgin connection but the engineer couldn't find the duct to pull in the cable so virgin terminated the contract and he moved to BT as that is the only other option available

[Sabrina_B]

Hi @Manuneedhi 👋.

Thanks for reaching out to us. We can certainly assist you with your moving issue, we would need to bring you in for a private message to discuss this and resolve. Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

Thanks.

Sabrina