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nigelp079
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Moving house

We are moving house and want to cancel our contract ,I have tried using the website and phoning getting no where fast. Who do I need to get in touch with?

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colder
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Re: Moving house

https://www.virginmedia.com/shop/contactus/moving-home  go to the message us chat and when it opens click on something else it will give you options to leave etc. You  may have to wait a while I think I was about an hour.

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nigelp079
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Re: Moving house

Thanks I have tried that and been on the phone for well over 2hrs all automated.

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Paul_DN
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Re: Moving house

Hi nigelp079,

 

Thank you for reaching out to us I am sorry to hear you were struggling to discuss your move with us, we appreciate moving is already stressful enough, did you try the link given by Colder?

 

As advised you can then speak to a agent via the chat and get everything arranged?

 

Regards

 

Paul.

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nigelp079
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Re: Moving house

Tried that still no good did get through eventually. But if you are part of virgin s team it’s taken a week for your reply .so that give an indication of the problems.

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Paul_DN
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Re: Moving house

Hi Nigel,

 

I am sorry to hear that I will get that fed back, have you now managed to arrange your move?

 

Regards

 

Paul.

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