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Moving house

I am moving hosue soon and cannot phone up about moving my service and so was told to go online to message about moving. However the message us button doesnt appear on the page so i cannot contact anyone.

 

This is very frustrating as time is running out until i have to move and i dont want to pay for services i can no longer access.

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Re: Moving house

Hi AnthonyM1,

You could try the text messaging service.

Just send  a text with a description of home move  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

If you call, after the welcome message select option 1 TV, Broadband and phone.Then select Option 4  - Changes to your package or moving home

If that doesn't work for you then choose the option Thinking of Leaving us.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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