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Omari
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Moving house reset my 18 month contract but not my discount

Hi,

I took out a contract in November 2020 and moved home in March 2021, 18 months have passed since I originally took out my contract and the introductory offer has ended however it looks like my 18 month lock in got reset when I moved meaning that I'm currently unable to exit until September while being stuck paying a stupid amount.

How did this happen, I was told my contract end date would not change if I didn't change my package when moving...

Thanks

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Paul_DN
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Re: Moving house reset my 18 month contract but not my discount

Hi Omari, 

Thank you for reaching out to us in our community and welcome back, sorry to hear you have been put into a new contract when moving, this generally happens if either a new package or equipment was added at that point, have you made any changes since moving? 

Regards

Paul.

 

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