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Moving house end of october but there no service for VM, but I still have contract

Shukkwan
Joining in

on ‎04-10-2023 15:16

Please help....
Moving house end of october but there no service for VM, but I still have contract.

What should I do or what I can do, I still have 6 months contract until march 2024

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎04-10-2023 15:19

If the property you are moving to cannot be serviced by VM then if you provide them with evidence of your new address when you move in, they will waive any early disconnection fees.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Steven_L
Forum Team
Forum Team
In response to jbrennand

on ‎04-10-2023 17:46

Hey Shukkwan,

Welcome back to the community and thanks for taking the time to post.

Please get in touch with our team to raise your cancellation request and as jbrennand has stated above, if you can provide evidence you will not be charged any disconnection fees. 

You can reach the team to raise your request using the methods here. 

Kind Regards,

Steven_L
 

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