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Moving house but cannot get virgin despite neighbours having it ?

I’m moving house in 2-3 weeks, so went to see what services would be available at the new property (in SW London).  Was very surprised to see no broadband was available at the property through Virgin, yet the two neighbouring houses have the services up to 500Mb broadband! All three properties are terraced literally next to each other!

Is there anything I can do ? When I enter the postcode the address does not come up in the list straight away which is a bit strange.

Thanks in advance!

 

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Re: Moving house but cannot get virgin despite neighbours having it ?

Hi there

I can take a look into this for you to see if we can help.

Please can you private message me your full address and postcode?

Many thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Moving house but cannot get virgin despite neighbours having it ?

.


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Re: Moving house but cannot get virgin despite neighbours having it ?

Done. Any thoughts?

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Re: Moving house but cannot get virgin despite neighbours having it ?

Hi Degreecy,

thanks for your post did you receive a reply from '@Christy_D

thanks,

Zoie

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Re: Moving house but cannot get virgin despite neighbours having it ?

Unfortunately not...

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Re: Moving house but cannot get virgin despite neighbours having it ?

I am sorry to hear this and will forward this on.

We cannot guarantee you a connection. Are you listed here to see if you can get services?

thanks,

Zoie

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Re: Moving house but cannot get virgin despite neighbours having it ?

I have tried that link but my address doesn't even come up against the post code properly.  The next-door neighbours have access to M500 and these are terraced houses so surprised I could not get it?

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Re: Moving house but cannot get virgin despite neighbours having it ?

Is it possible to get a site survey/spotter ?

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Re: Moving house but cannot get virgin despite neighbours having it ?

Yeah, I can get this looked into for you, I will need to get some details off you and I will pop you over a private message, keep an eye out for the purple envelope.

thanks,

Zoie

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