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Moving home

Hi,

I've been moving home most of October and contacted the messaging team a few times to carry my broadband over. None of these chats have been successful. 

I really need my broadband set up for work etc but don't know what to do?

Thanks

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Re: Moving home

Hi charliekidd,

Have you tried the online chat messenger?  /contactus/moving-home Scroll down and click on Message Us. It's not manned 24/7 as phone calls have priority, however it seems to be the best method for home moves at present.

You could also try the text messaging service. Just send  a text with a description of Home Move  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Moving Homebut best to call at 8am to avoid call queues

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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