Moving home - new contract?

[Stevev2]

Hi

We’ve just moved home and the relocation was excellent - especially the engineer that came around to get us set up. 

I was told that there would be no changes to my package when we moved. Then I got an email about a new direct debit, and now I notice I don’t have TNT Sports any longer - looking on here, apparently it’s now an extra charge(?).

This wasn’t explained when I booked the move. It should have. Especially now as I see I have an extra charge on my new bill too for a new package. Anyone help? Obviously would be nice to speak to a human at Virgin.

[Daniel_Et]

Hi @Stevev2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're glad to hear the re-location went well, but we're sorry to hear what's happened in relation to TNT Sports. 

To confirm, TNT Sports is now a separate add-on and costs £18 per month. 

Have you raised a complaint about this not being explained to you? Advice on how to do so can be found here.

If you have raised a complaint, you can track it for any updates using our online checker here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel