Moving home - confirming that account has been cancelled?
I am moving home and Cable isn't available at my new home so I need to cancel the account. I tried to do this through online chat. The Virgin rep said the cancellation was registered and then I asked what to do with the old equipment. I think that must have been a question too far as I was then told that the rep had to leave their desk for 30 mins and would reply on their return. Well I waited 40 mins and no reply so gave up.
My question now is how can I tell that the cancellation is definitely in place? I can't see anything about it on my account and after being left hanging like that I have no confidence that anything has been done about my move. I really don't want to go through the rigmarole of online chat again, it took 45 mins just to get as far as I did with it because I didn't know my password - and I was surprised to be asked for my bank sort code as one of the security questions!