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RRowley21
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Moving home - confirming that account has been cancelled?

I am moving home and Cable isn't available at my new home so I need to cancel the account. I tried to do this through online chat. The Virgin rep said the cancellation was registered and then I asked what to do with the old equipment. I think that must have been a question too far as I was then told that the rep had to leave their desk for 30 mins and would reply on their return. Well I waited 40 mins and no reply so gave up.

My question now is how can I tell that the cancellation is definitely in place? I can't see anything about it on my account and after being left hanging like that I have no confidence that anything has been done about my move. I really don't want to go through the rigmarole of online chat again, it took 45 mins just to get as far as I did with it because I didn't know my password - and I was surprised to be asked for my bank sort code as one of the security questions!

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apcyberax
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Re: Moving home - confirming that account has been cancelled?

your bank sort code is no secret its a normal security question
RRowley21
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Re: Moving home - confirming that account has been cancelled?

I have found my account says that today I placed an order for phone broadband and TV - is this correct if I'm cancelling?

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Emily_G
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Re: Moving home - confirming that account has been cancelled?

Thanks for the post Rrowley21.

 

We can't put through package changes or cancellations including house moves on the forums.

 

You can go through these with the team over 150/0345 454 1111.

 

Thanks, Emily.

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