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DavidLilley55
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Moving home and changing VM account no.

I am a VM customer and I'm in the middle of moving house. My VM account at the old address is now closed, and a new account number has been created for the new house, which we haven't moved into yet because of reasons beyond our control. I have been informed by email that an invoice for the new account is now ready but I can't log into the new account to read it. I want to use my existing email address to access my new VM account, but the system won't let me use that email address. Can anyone help please?

David

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Zak_M
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Re: Moving home and changing VM account no.

Good morning @DavidLilley55 

 

Welcome to the forums and thank you for taking the time to reach out to us. 

 

I am sorry to hear that you are not able to registering your my virgin media account. 

 

I can get this sorted for you. I will pop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M

 

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