Moving home and being put into a new 18 month contract

[alistair2023]

Hello,

Iam also in the same boat after moving house with Virgin Media. Arranged for the same package that we were using at our old house to be transferred to our new address. Service worked at the new property when it was supposed to do. Only to find out that I had been put on a new contract for 18 months at a new higher price. Calls to VM made the last one made, I was under the impression it was sorted. Only to receive an email yesterday letting me know my January bill would still be for the increased amount on an 18 month contract that I never agreed to. 

[Molly_T]

Hi Alistair2023 👋 welcome to the community! Thank you for posting. 

Sorry to hear these concerns regarding your package following a move & transfer of your services, and your experience in trying to get it sorted! 

We would need to take a few extra details so we can investigate what has happened and offer support in getting this resolved. We will need to send you a PM so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞