Hi All,
In March 2022, I entered into an 18-month contract with Virgin Media, which was scheduled to conclude in September 2023. Around March this year, I moved to a new residence and, naturally, I reached out to Virgin Media to facilitate the transition of my existing contract to my new address.
However, upon logging into my Virgin Media account, I was astounded to discover that my contract had been unilaterally altered to a new 24-month term, commencing from a weird date after my house moving. This adjustment was made without my explicit consent or notification, and it defies the terms of our initial agreement. Additionally, the newly imposed charges of £40 per month will commence soon, starkly contrast with the £20.50 per month I was previously paying.
This situation is both confounding and frustrating, exacerbated by the extensive wait times when attempting to contact a customer service agent. As a loyal Virgin Media customer, I expected a seamless and straightforward transition process for changing my address, which should not result in the imposition of a significantly extended contract and increased charges.
I would like to emphasize that I am prepared to escalate this matter to relevant regulatory authorities, including the ombudsman, if it remains unresolved. I believe in a fair and transparent customer-provider relationship and hope that Virgin Media can address this issue promptly and to my satisfaction.
Your immediate attention to this matter is greatly appreciated.
