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Moving entry point

Hi, does anyone know how to book a ‘non fault’ call out. Would like to move tv to different corner of room, so need to get cable to enter house from a different point. I understand there is a £99 call out fee, which I’m happy to pay, but can’t find how to book someone.

thanks.

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Re: Moving entry point

Hi Montyboy,

You're correct about the £99 charge 😞

Even though it's a non fault, it's the Faults team that would organise this for you.

You could try the text messaging service.

Just send  a text with a short description of faults - move cable point  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Moving entry point

Thank you for your advice, I’ll give them a ring.

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