Menu
Reply
Mycherub
  • 2
  • 0
  • 0
Joining in
509 Views
Message 1 of 4
Flag for a moderator

Moving date postponed but unable to put my account on hold

I have just spoken to Virgin Media after locating my account and giving my password to various people after being blind transferred.

I was due to move but this has been delayed and as a result ive had to cancel my home move, i really want to come back to Virgin hopefully actually within a month but their early termination fees are not funny and its making it difficult to want to return, how can they charge the same amount as if i was living at the same place! Also no service to put my account on hold temporarily?

0 Kudos
Reply
John_GS
  • 14.36K
  • 737
  • 1.34K
Forum Team
Forum Team
483 Views
Message 2 of 4
Flag for a moderator

Re: Moving date postponed but unable to put my account on hold

Hi Mycherub

 

Thanks for posting and welcome to the community.

 

We don't offer an option to put the account hold I'm afraid. If you're living in the same place still due to the house move delay, wouldn't it be easier to cancel any pending disconnection until you've got the move date?

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
Mycherub
  • 2
  • 0
  • 0
Joining in
445 Views
Message 3 of 4
Flag for a moderator

Re: Moving date postponed but unable to put my account on hold

Hello John,

I am still moving out but my new property has been delayed so I will be living somewhere else for a month or so but I have spoken to someone now and resolved this issue.

Thanks

Sally

0 Kudos
Reply
Gareth_L
  • 10.72K
  • 599
  • 1.19K
Forum Team
Forum Team
429 Views
Message 4 of 4
Flag for a moderator

Re: Moving date postponed but unable to put my account on hold

Hi Mycherub

Thanks for the update 

Glad to hear its been sorted for you 

Hope the move goes okay for you 

Gareth_L

0 Kudos
Reply