Moving date postponed but unable to put my account on hold
I have just spoken to Virgin Media after locating my account and giving my password to various people after being blind transferred.
I was due to move but this has been delayed and as a result ive had to cancel my home move, i really want to come back to Virgin hopefully actually within a month but their early termination fees are not funny and its making it difficult to want to return, how can they charge the same amount as if i was living at the same place! Also no service to put my account on hold temporarily?
Re: Moving date postponed but unable to put my account on hold
Thanks for posting and welcome to the community.
We don't offer an option to put the account hold I'm afraid. If you're living in the same place still due to the house move delay, wouldn't it be easier to cancel any pending disconnection until you've got the move date?