Hey @SueR2013,
Welcome to the community and thanks for your post.
As @-tony- stated we aren't sending engineers out to relocate equipment at the moment but also as this is a different scenario as this could affect your dads connection and could be causing a safety issue we can get this raised with the area manager and see if we can arrange this.
I would need to take your dads information via a private message, so that we can ask if this would be possible. Please look out for the message and we can get the ball rolling on this.
Regards
Steven_L