Hi my dad has VM but for sone reason the cable was joined under the carpet and it needs to go around the door frame, he’s very frail n drags his legs so keeps kicking the connector they used to join the wires together. How do I speak to someone to get it sorted before he falls please
Welcome to the community and thanks for your post.
As @-tony- stated we aren't sending engineers out to relocate equipment at the moment but also as this is a different scenario as this could affect your dads connection and could be causing a safety issue we can get this raised with the area manager and see if we can arrange this.
I would need to take your dads information via a private message, so that we can ask if this would be possible. Please look out for the message and we can get the ball rolling on this.
Thanks for confirming your fathers details and joining me in a private message, I have now sent a message over to the area manager to see if we can arrange this and I will let you know when they come back to me with an update.