Virgin Media Community

[SueR2013]

Hi my dad has VM but for sone reason the cable was joined under the carpet and it needs to go around the door frame, he’s very frail n drags his legs so keeps kicking the connector they used to join the wires together. How do I speak to someone to get it sorted before he falls please 

[-tony-]

difficult at the moment as they are not coming out to non fault callouts but this is slightly different to that so lets ask

i have flagged the thread for a response asap - that might take a few days so keep your eye on it

[Steven_L]

Hey @SueR2013,

Welcome to the community and thanks for your post.

As @-tony- stated we aren't sending engineers out to relocate equipment at the moment but also as this is a different scenario as this could affect your dads connection and could be causing a safety issue we can get this raised with the area manager and see if we can arrange this.

I would need to take your dads information via a private message, so that we can ask if this would be possible. Please look out for the message and we can get the ball rolling on this.

Regards

Steven_L

[Steven_L · Accepted solution]

Thanks for confirming your fathers details and joining me in a private message, I have now sent a message over to the area manager to see if we can arrange this and I will let you know when they come back to me with an update.

Regards

Steven_L

[SueR2013]

Thank you for your help 

[Steven_L]

You're very welcome @SueR2013 and I will be in touch soon.

Regards

Steven_L