I'm moving abroad on 1st of August. I have done my call with cancellation around 3 weeks ago, I think 1st of July.
I have never received any email about confirmation and leaving date, also haven't received return pack yet even when I was asking for because I'm moving abroad and can't return HUB later.
I have even ordered twice the return kit but never received any. It's only 2 weeks let and I still don't know if my account will be close and I need return kit ASAP. Anyway call to virginmedia is horrible and don't want to spend few hours again to ask for an email about confirmation and return kit.
So if VM don't send any confirmation about my leaving how I will know that It will be done on a date I want or what about finally bill. I can't pay any bills after my moving and don't want them to charge me for not returned HUB 3. And really I don"t have anyone here that I can leave it and someone will send it for me.
Hopefully this will shed some light on how the final billing works.
When you cancel by giving the 30 days notice period your are billed up until the date of disconnection. In this time if another bill has been produced before your disconnection date it will show that your are going to be charged for the month going forward.
Once your disconnection goes through any advance charges on your account will be refunded back to you and you will receive a final revised bill with the correct amount owed.
If you are left with any credits on your account after the disconnection of your services you will be sent a cheque refund 45 days after disconnection.
You will need to make sure VM have your new address to send any refund to.
If you have online billing then once the final bill is produced it should show in your account.
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