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alexumardan
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Moving TOMORROW no response from Virgin

I am moving home tomorrow. I have completed a million chat boxes/message us boxes/forms and been on hold for 45 mins about our move. Only to get disconnected. It's an endless loop of no answer in every direction I try. A broadband connection is critical for us to be able to work from home from the moment we move in. I understand it's difficult to speak to someone but we've been trying for over a week, no call backs as promised, no answers in any way. Just messages saying that someone will get in touch, but no one does. My mobile phone bill is going to be extortionate just for the privilege of sitting on hold. Please can someone tell me how to get a hold of Virgin??! 

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John_GS
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Re: Moving TOMORROW no response from Virgin

Hi alexumardan

 

Thanks for posting. My apologies for the delayed reply

 

Have you got this sorted since posting?

 

If not, please see here 

 

All the best with the house move

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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