This is typical of the offshore call centres & is very poor.
There are a few surviving UK call centres, but you are put through to the next available operator, so you just have to take pot luck. Best time to try is at 8am on a weekday when the UK capacity comes online.
The Forum Team here are very helpful & should be able to look at this for you. They will hopefully respond in a day or so as they work through the oldest posts first. Please do not be tempted to "bump" the thread, as it will put you back down the queue.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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