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Moving House

Moved house a few months ago, was told I had to take out brand new 12 month contract, have since found out T+C’s state initial contract should have come with me,  3 hour phone call and no help from Virgin, they state I must pay early disconnect fee to cancel services even though I am in a contract I should not be in. Have raised a complaint but really don’t want to be paying for a contract for the next few months I shouldn’t be in. Any ideas greatly welcome!! 

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Re: Moving House

Hi Scottb1511,

Welcome to forums and thank you for your post 🙂

I am sorry to hear this,you are correct your contact should ha e come with you. I will take a  look at for you, I will pop you over a private message asking for some details just keep an eye out for the purple envelope 🙂
thanks,

Zoie

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