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leanne2302
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Moving House - Online Account

I have been with Virgin Media for a few years and are moving house next week.  All has been set up and new account number has been created.   I can't however log into the new account with my normal email address - it's asking me to use a difference one, but I need to use the same address for billing notification etc.  I understand I need a move & transfer?

 

Many thanks

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Beth_G
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Re: Moving House - Online Account

Hi leanee2302,

 

Welcome to the Community Forums! Thank you for your post.

 

You're absolutely right - we will need to merge both your old account with your new account, so that you can continue using your existing email address for your My Virgin Media account under your new account number.

 

I'll pop you over a PM now so I can take some further details and get this arranged.

 

Kind regards,

 

Beth

Beth
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willmcewan88
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Re: Moving House - Online Account

Hi Beth, 

I have the same issue as mentioned above. Are you able to merge my new account with my old online profile. 

Thanks 

Kath_F
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Re: Moving House - Online Account

Hi willmcewan88, 

Thanks for your post and welcome to the forums. It's lovely having you on board with us. 

We can certainly look in to doing this for you although I would need to pass data protection with you on both accounts. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
 

Thanks,

Kath_F
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