Re: Moving House - Issues with billing, Accessing My Virgin Media and keeping email address
2 weeks ago
Hi Hmax482, thanks for your post.
Sorry to hear about the problems you've had since your house move.
If the move/transfer was done successfully then you should be able to log into the 'new' account using the same details so it's probably best we take a look into that first of all and see what can be done to help.
I'll get in touch via PM and hope to hear back from you soon.