Moving Home

[Cameron121]

Hello,

We have just renewed our services and we are moving home in ~April 24. The developer of the new house has said VM will be available and we have seen the brown boxes on the outside of the current houses on the estate. 

That said, when we put in any of the addresses on VMs site it states that VM isn’t available. 

Any way we can check if VM is going to be available when we move? We don’t want to renew and get stung by cancellation fees if VM isn’t going to be live for a number of months upon moving in. 

I suspect the forum team will have to advise? We did ask the CS agent but they weren’t sure. 

thanks,

Cameron 

[Kath_F]

Hi Cameron, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there's been some confusion. If we've only recently installed the cables in the area then it may be some time before things go live. We wouldn't be able to advise if things will be sorted by April I'm afraid. 

However, when moving to a new home, if the services are not available at the time, as long as you provide proof of the new address within 30 days of the disconnection then any early termination fee's will be removed so you don't need to worry about that side of things. 

Make sure you get in touch with the Movers team atleast 30 days before your move so we can set this up for you. You can reach them on 150 / 0345 454 1111 options 1, 4 then 3 and you can find more information on moving here. 

Let us know if you have any further queries or questions. 

Many thanks,

[Cameron121]

Hi Kath,

thanks for this, much appreciated. 

We have just had our new bill and it looks to be completely wrong. We agreed our bundle at £47.50 and to have the activation fee waived (£35). 

Unfortunately, the first bill has been issued today with both the activation fee (not credited) and the bundle price of £107. 

The contract I was sent stipulated £47.50 a month until December 24 and then £62.50 a month until June 25.  

What is the best way to get this sorted?

thanks,

Cam

[Molly_T]

Hi Cameron121 👋 Thank you for getting back in touch to let us know about these issues with your billing. 

Sorry to hear there are some issues! You can find more general information about your first bill via this help page 👉 Final bill explainer (virginmedia.com) . As you have some specific questions and concerns, we would need to send you a PM to confirm a few account details so we can take a closer look and offer support. 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞