Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
77 Views
Message 1 of 3
Flag for a moderator

Moving Home

I am due to have my new services installed on 02.04.20 at my new address but the ground engineers called yesterday saying there is a block on the pipework that needs sorting first, have tried calling CS but no joy & there home movers team call centre is shut so need to stop the other guys coming out as don't want to be charged for a wasted journey.  Has anyone any suggestions???

0 Kudos
Reply
Highlighted
  • 31
  • 3
  • 4
Forum Team
Forum Team
72 Views
Message 2 of 3
Flag for a moderator

Re: Moving Home

They should be aware of the blockage and won't come but if they do you won't get charged. You should get 5-8 pounds per day until its installation 


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
57 Views
Message 3 of 3
Flag for a moderator

Re: Moving Home

Hi Andy, I still have my services at my old address, just that VM came out yesterday to do ground work but because pipework is blocked couldn't.  but can't get hold of anyone in VM CS/Moving team as your either on hold & moving team dept is closed, not bothered about the money just don't want them charging me.

0 Kudos
Reply