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Moving Home Issues

Hi,

I'm trying to organise a home move. When I call, it points me to the website, but when I do the home check and then go to the contact us page, the "Message Us" button to arrange a home visit doesn't do anything? It's just clickable like an image but doesn't open a new page.

I cannot for the life of me work out how to start a live chat again, though the last one I was on the other day no one replied to, and when I text the support number it says "your message was aborted as you currently hold another conversation in a different skill channel"

We're 6 weeks into lock down now, how have Virgin Media not been able to adapt their support systems to get back to the former (albeit meagre even then) levels of support?? 

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Re: Moving Home Issues

Hi,

Have you tried the 'message us' button on this page?

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Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Moving Home Issues

Hi,

Have you tried the 'message us' button on this page?

https://www.virginmedia.com/shop/contactus/moving-home

....with link lol...'

Please hit the Kudos thumb to say thanks and mark answer as Helpful if the reply has helped at all


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Moving Home Issues

Thanks, that was the button that wasn't functioning for me. I called and spoke to someone and it's now working again.

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