I'm trying to organise a home move. When I call, it points me to the website, but when I do the home check and then go to the contact us page, the "Message Us" button to arrange a home visit doesn't do anything? It's just clickable like an image but doesn't open a new page.
I cannot for the life of me work out how to start a live chat again, though the last one I was on the other day no one replied to, and when I text the support number it says "your message was aborted as you currently hold another conversation in a different skill channel"
We're 6 weeks into lock down now, how have Virgin Media not been able to adapt their support systems to get back to the former (albeit meagre even then) levels of support??