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Moving Home - How to get in contact?

Hi there

I am moving home next week and I have not been able to access the moving home webpage on the virgin media website, it keeps crashing. I have also tried to get in contact through the online messaging option, but again, I cannot use this, the link redirects me to another part of the website.  I also can't get through to the call centre.

How can I arrange an internet home move? Please could someone help?

Thank you

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Re: Moving Home - How to get in contact?

Hi Twinkle008, 

Our messaging service is a dedicated support line where you can discuss your issues by SMS text. We’re on hand to deal with any of the queries you’d normally call us to discuss.

Just send us a text* with a description of your problem to 07533 051809 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. Your message will go into a queue and a representative will respond to you as soon as possible.

* You’ll need to be using a phone that can access the internet for our data protection checks

Gareth_L

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