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Moving Home - Definitely No Changes In Package - Contract Restarted

Joining in

I just moved home recently and saw that my contract duration has restarted starting the day that I moved home. Don’t asked whether I have made any changes to my package because I don’t. It was very clear in the conversation history. 


Forum Team
Forum Team

Hi @Amirul 👋.

Thanks for reaching out to us. Apologies you are having package issues since you have moved home. Please could you elaborate more on the issue that you are facing so that we can assist you more directly?

Many thanks.


initially my contract ends 13/07/2024. I’ve requested to move home without any changes to my package and now I was sent a new contract which ends on 31/12/2024. Why my contract have a new end date although I did not have any changes in my package?

Hi @Amirul 👋.

Thanks for the information on this. We would need to bring you in for a private chat to discuss this matter further. Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.