Hi, Iwk802.
Thanks for posting on our help forums and sorry to hear of the issues you've had speaking to one of our Movers team via chat about your upcoming house move.
Could you please confirm whether you're moving to a property that's serviceable by us currently as showing on this link here?
If so, our Movers team is the dedicated team that can assist with this process (either via chat or our main line at 0345 454 1111), if not you can speak to our cancellations instead at the same number (main line) or via chat here so we can raise a disconnection and advise on the next steps from there.
From what you've advised on your post above, it seems you've placed your request to move houses successfully - our chat support may not offer instant replies however once you get through to the team over the chat our agents will be more than happy to assist with this (may take several hour however you'll receive a reply back).
If not happy or have the time to wait longer, please try calling in as we'll be able to re-direct your call to our Movers department from there.
Tell us how you get on and if the above is of help, glad to assist further where needed.
Best regards,
