Have an unusual situation. It transpires that our VM connection is actually coming in from next door across their property into ours. Next door is now renovating and the cable will eventually get cut. We know the owners - they are fine with the cable on their property but because the entire place is getting converted from a commercial property to residential the cable has to go.
I have no idea why the original installation didn't directly install the virgin media termination on our property. But we actually need it installed properly on our property.
I don't know which team to contact or how to get this arranged. Could you kindly put me in touch via PM? I'm messaging on here because I doubt it's a common request and it's much easier to describe over a written message.
Sorry to hear about the cabling being on a different property and understand that given the circumstances, you'd want the cables to be moved onto your own property. I'm unsure what the reason is but do know that sometimes cabling are placed on neighbouring properties.
I've found your details but I'll send you a Private Message so I can confirm that I'm looking at the correct details and see if the Area Field Manager can help us 🙂
Thanks for coming back to us. Lisa is currently not available today, so I have re-sent the original email that Lisa wrote to the area field manager asking for any updates for you. As soon as I have a reply we will post back to you through here.