Moved house

[muin_bmc]

I have been with Virgin Media for a few years, cancelled for a month and rejoined on a new house couple of weeks ago. All has been set up and new account number has been created. I can't however log into the new account with my normal email address - it's asking me to use a difference one, but I need to use the same address for billing notification etc. I believe I need a move/transfer?

Many thanks for your help.

[Arissa_H · Accepted solution]

Hi Muin_bmc 👋🏼.

Thank you for posting and welcoming you with big virtual arms onto our community forum 🤗.

Glad to see you are still with us 🥳. Sorry to see your email is not working for your new account ☹.

If you are are trying to use the same email address from your old account to register on the new account, it may not work as the email is identifying it is registered to the old account.

I will have to have a deeper look into this, I will have to private message you.

Please watch out for the envelope ✉.

Thank you.