Virgin Media Community

[Chrisp45]

Changed address, received new account number,  and now can’t send emails using my existing email address. 

[Zoie_P]

Hi Chrisp45, 

Thank you for your post 👍

I am sorry to hear you have been having issues with your email, just to confirm is the email one of our domains? 📧 (eg : @ntlworld @VirginMedia.com)

If so did you request for them to be moved and transferred from your previous account? 

Zoie

[Chrisp45]

Hi Zoie

Blueyonder domain.
Now appears to be working but wife’s emails on secondary account are only accessible by Virgin web Mail. 

[Zoie_P]

Thank you for replying,

Glad this is working for you, I would need to know if a move and transfer of your email accounts have been made. As if not the emails on your previous account may be deleted.

How are you accessing your emails? What web client do you use?

Let me know and I can assist further on this.

Zoie