Re: Moved house, given new account number but can’t use existing virgin media account details
Thanks for your post and welcome to the Forums. It's great having you on board with us in the Community.
Apologies to hear that since moving home, you've not been able to access your My Virgin Media. When you move, you get a new account so therefore My VM needs to be re done. As the email address is already connected to your old address however, we would need to complete a move and transfer as suggested by our wonderful VIP newapollo.
To do this, I will need to clarify a few details with you. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thank you for your post and welcome to our community forums. We're here to help.
I'm very sorry to hear you're having a bit of trouble with getting our new My Virgin Media account set up. I'm going to send you a private message in a few moments so we can take some further details and get this looked into. Please respond to this at your earliest convenience and we can go from there.