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Strider1952
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Moved house, given new account number but can’t use existing virgin media account details

Hi,

I've moved into a new area and have been provided a new account number but can't register or use my current/previous details.

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newapollo
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Re: Moved house, given new account number but can’t use existing virgin media account details

Hi @Strider1952 

As part of the home move process VM can/should perform a shift and move to transfer your details across from the old account to the new one.

You can either call in and speak to the Home Move team, or wait for a member of the Forum Staff to pick this up for you in a day or two.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

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Kath_F
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Re: Moved house, given new account number but can’t use existing virgin media account details

Hi Strider1952,

 

Thanks for your post and welcome to the Forums. It's great having you on board with us in the Community. 


Apologies to hear that since moving home, you've not been able to access your My Virgin Media. When you move, you get a new account so therefore My VM needs to be re done. As the email address is already connected to your old address however, we would need to complete a move and transfer as suggested by our wonderful VIP newapollo. 

 
To do this, I will need to clarify a few details with you. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Thanks,

Kath_F
Forum Team




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Kath_F
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Re: Moved house, given new account number but can’t use existing virgin media account details

Hi Strider1952, 

Thanks for taking the time to come back to me via private message. 

I'm really glad all is resolved for you now. 

If you have any further issues, please pop back and let us know.

Take care, 

Kath_F
Forum Team




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thatsolguy
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Re: Moved house, given new account number but can’t use existing virgin media account details

I'm having this same issue, would you be able to assist me with this please?

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Zach_R
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Re: Moved house, given new account number but can’t use existing virgin media account details

Hi @thatsolguy,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear you're having a bit of trouble with getting our new My Virgin Media account set up. I'm going to send you a private message in a few moments so we can take some further details and get this looked into. Please respond to this at your earliest convenience and we can go from there.

Thanks,
 



Zach - Forum Team


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Zach_R
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Re: Moved house, given new account number but can’t use existing virgin media account details

Hi @thatsolguy,

Thank you for getting back to us via private message. I'm glad that we've been able to address and resolve your issue for you.

Please do let us know if there's anything more that we can assist you with.

Thanks,
 



Zach - Forum Team


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