Hi, we moved house at the end of November 2019. I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me which I wasn’t aware of. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be no way to de-linking the old account number and linking the new account number to my virgin media app. I don’t really want to set up a new account with different email as I don’t access it and will likely miss important emails. The strange thing is that Virgin do have my current email on the new account as I get emails from them but cannot get online to view my account. Will be grateful if old account can be de-linked and new account linked to my login.
Thanks for posting and welcome to our community 🙂
Sorry you're having some issues setting up your online account since the move.
I'll need a few more details from you to help so I've popped you over a private message (purple envelope, top right hand corner)
Sorry to hear you are also having issues registering for MyVM due to the email being used by an older account.
We shall be able to help you with this, for this reason, I will PM you.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.
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