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Kibb730
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Moved house, given new account number but can’t use existing virgin media account details

Moved house, can’t use the Virgin media app as my email address is linked to my old account number. Please sort. 

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Sasha_W
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Re: Moved house, given new account number but can’t use existing virgin media account details

Morning @Kibb730

 

Welcome to the forum page and thanks for posting this on here. 

Sorry to hear you're having some issues with your Virgin media account. 

 

 

I am just going to pop you over a PM as need to go through some account information with you. 

 

At the top right hand corner of the screen, you should see a purple envelope, if you click that, it will take you to PM's. 🙂 
 

Thanks 

Sasha - Forum Team


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Zoie_P
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Re: Moved house, given new account number but can’t use existing virgin media account details

Hi Kibb730, 

thanks for messaging with myself and Sasha, as we have been unable to do this from our end and we can replicate the issue, I have raised an IT ticket, here is the reference  P010555881

Any updates and we will let you know 

Zoie

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