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Moved house - cannot access My Virgin Media

I've recently moved house and with it have moved my Virgin broadband package over.

However it appears that my 'My Virgin Media' account hasn't been updated with my new acct number as it now says I'm no longer a customer.

How can I get this updated? Is there a link? 

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Re: Moved house - cannot access My Virgin Media

Hi Diskobot,

 

Thanks for your post and welcome to the community. 

 

I'm sorry you're having problems with your online account and being able to access it since moving.

 

I'd like to help you make sure you're able to access it again, so I'll pop you a private message now. 

 

Thanks

 

Melissa

 

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