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Gembert
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Moved house and new account number hasnt moved over

We have recently moved house and have been given a new account number.  However, when I log onto my app or on a computer, it is still showing my old account number and says I am no longer a customer of Virgin.  Could someone help me change my account number please? Thank you.

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Steven_L
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Re: Moved house and new account number hasnt moved over

Hey @Gembert,

 

Sorry to hear of the issues that you're having with your account transfer.

 

I have tried to locate your account via your community profile but have been unsuccessful. I will be able to look into this further for you via a private message, so that we can clear account security and get this resolved.

 

I will drop over a private message in a moment and we can get started.

 

Regards

Steven_L

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