Moved house and new account number hasnt moved over
We have recently moved house and have been given a new account number. However, when I log onto my app or on a computer, it is still showing my old account number and says I am no longer a customer of Virgin. Could someone help me change my account number please? Thank you.
Sorry to hear of the issues that you're having with your account transfer.
I have tried to locate your account via your community profile but have been unsuccessful. I will be able to look into this further for you via a private message, so that we can clear account security and get this resolved.
I will drop over a private message in a moment and we can get started.