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Moved but no cheque

Hi. I moved 6 weeks ago and could not take Virgin with me so closed the account.

Virgin have confirmed that a cheque was sent last week but unfortunately to my old address. 
I thought that I had given my new address to Virgin when I went on line to discuss my moving details etc. The whole process on line took an incredible hour so forgive me for not remembering what details were exchanged.

Anyway I have been told by customer services that the cheque can not be stopped and a new one issued. Surely this can be done? It is practically impossible to discuss with the new proprietor at my old address so at a loss (literally) as to what to do now. 

Can you help or tell me of someone who might be able to? 

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Re: Moved but no cheque

Hi Barryallan21,


Welcome to the Community Forums, thank you for your post.


I am very sorry to hear there's been a few issues with receiving your cheque from us after moving home. We're keen to help.


I've popped you over a PM so I can take some details and locate the account. Just to clarify, we are able to resend the cheque out to the correct address 🙂