Hi. I moved 6 weeks ago and could not take Virgin with me so closed the account.
Virgin have confirmed that a cheque was sent last week but unfortunately to my old address. I thought that I had given my new address to Virgin when I went on line to discuss my moving details etc. The whole process on line took an incredible hour so forgive me for not remembering what details were exchanged.
Anyway I have been told by customer services that the cheque can not be stopped and a new one issued. Surely this can be done? It is practically impossible to discuss with the new proprietor at my old address so at a loss (literally) as to what to do now.
Can you help or tell me of someone who might be able to?