Hi,
I joined V.Media as a new customer on September 2018 with the discount to £27 per month until September 2019.
I moved address July 10th and took my virgin media with me.
Unbeknown to me, this "renewed" my contract to July 2020.
I called to find out and they said contracts change with a move of address. I wasn't informed of this otherwise I would have cancelled. On the "Moving Home" FAQ it also says the contract doesn't change unless services do. What I have been advised on the phone is that contracts renew when you move home and I will get my discount until September then will have to pay the non-discounted price of £42 until my contract ends now next year.
I have a "new contract" I can see on my Virgin Media account saying my bill will be £42 until July 2020 but isn't signed or dated by myself whilst my old contract is signed and dated.
The guy on the phone said I can call when my deal goes up to the non-discounted price and see what we can do then. He said they also can't advise me of an exit fee until then. He also offered to put in a complaint on my behalf as I wasn't advised on this which I said ok to then.
Just wondering if I'm missing something in my contract or what's going on? I had also originally scheduled my change over date to be 7th July then asked for it to be changed to the 10th. I received a text on the 7th saying my "equipment" was being delivered to the new address even though I was taking my own hub and wasn't in the property yet. I contacted Virgin Media who said it was ok my date had been changed and not to worry but when I arrived on the 10th there was new equipment..??
Can anyone advise thanks