Hi all,
I moved home recently and transferred my existing contract from my old flat to my new one. No changes to price and package. I was told when I gave notice to transfer my contract that my current contract will end in July 2022, and that the transfer/move will not affect the end of the minimum period.
However, I received a statement not long after saying that I have been placed on a new contract with effect from my moving date for a further 18 months (minimum period ending Oct 2023), where the price will go up from £24 per month to £47 per month after July 2022.
I called Virgin Media customer service and spoke to two agents who informed that the 'new contract' was a glitch. My contract would end in July 2022 after which I am free to go. I was informed that the 'package change' charge in my itemised billing was in fact the residual amount on my old account to be added to my new account to tally up the bill (I was told the account number had to change because I moved but that did not mean that I was on a new contract). I was also informed that I am free to go, or stay with Virgin Media after July 2022 when my minimum period on my current contract ends by calling Virgin Media 30 days before end date.
That said, I still received communications from Virgin Media after the calls about my 'new broadband package'. Given the conflicting messages received and that I could not find anywhere in myvirginmedia account which clearly specify the details of my contract (end date, length, pricing etc) - please would someone advise how can I confirm that I am not on a new contract?
Thanks!
