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Move cancelled but services still turned off.

Hi,

We cancelled a house move as soon as we found out it would now not be happening and I was told it was all sorted out.
I have now discovered that the house we were moving to has been cut off and Virgin won't put them back on as they don't have the account at that house anymore. They do as any changes should have been cancelled, nothing should have changed.
Looks like half a job has been done and now an old vulnerable couple have been left with no services.

Can anyone help?

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Re: Move cancelled but services still turned off.

Hi can you private message me some details please 

account number, 1st line of address and postcode. 

I may be able to assist. 


Here to help! I'm a manager helping out whilst working from home. Find out more


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Re: Move cancelled but services still turned off.

Thanks
Message sent. 🙂

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