I've been trying to leave Virgin but have ended up going round in circles. I've written to the address
Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG but the letter was returned as "No longer at this address". Tried through the website and just ended up going round in circles and getting nowhere and thoroughly confused. I'm on a PAYG mobile and can't spend too much time on it.
I'm beginning to think that the only way to get their attention is to cancel the Direct Debit.