Virgin Media Community

[IvyCastle]

Any idea where I find the usage statement in my account. Is it under a particular heading  etc? Thanks

[vwillcox · Accepted solution]

I'll copy my post from the post below yours:

https://www.virginmedia.com/myusage

Best Regards,

Me

[prolecata]

Possibly like you I just got an email from VM saying checkout out your monthly usage statement with a link. The link takes you to a page that does not have your monthly usage statement. After searching in my account for some while I could not find my monthly usage statement. 
I see the first reply to this thread question takes you to the correct page.

[IvyCastle]

Thanks, although come on Virgin media, leaders in Communications but can't communicate to its users. Plus the usage statement very poor, tells you very little.

[Zach_R]

Hi @IvyCastle,

Thank you for your posts and welcome to our community forums. We're here to help.

I am really sorry to hear that you're not a fan of the usage statement. We'll take your feedback on board.

If there's anything further that we can assist you with, please do let us know.

Thanks,
 

[starred]

Reviving this thread rather than starting a new one. 

This usage statement is absolutely incorrect. Apparently I am in the top 20% of all customers for watching sports. 

I do not watch sports, and I even turn off the sports reports on news broadcasts. 

I apparently now use my phone for quite a bit of non-international calls, too. The only person I call on my landline does not live in the UK. 

How is this information gathered, and is there any way to see the actual usage, as I am not the downloading sports fan the usage statement thinks I am. 

[Gareth_L]

Hello starred

Thanks for your post and for bringing this to our attention 

To be honest Howe that information is collated and sent out is not something I know right now

But I can go away and see what went wrong and as soon as I have an answer, I can happily let you know 

Gareth_L

[Gareth_L]

Hello starred

I am still waiting on an update about this 

Sorry for the delay

Gareth_L