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Monthly payments all screwed up

Tuning in

Ok, this is becoming a major pain now. 

Some time ago I spoke to Ryan who offered me an 18 month contract for £56 per month for my package.

Despite sending me a contract confirming this I was then sent ANOTHER contract 2 or 3 days later showing I would actually be paying £59 per month not the £56 Ryan arranged.

When I queried this Jodi took over the conversation and resolved things so that I would indeed be paying only £56 per month.

So why please, when I check my online account is it still showing an 18 month contract for £59 per month and a note that the amount to be taken out of my account this month should be £78.15?

Can someone please update my online billing details?


Forum Team
Forum Team

Hi Myst369, thanks for the message, It could be the pending payment has not been adjusted. 

I will send you a PM so that this can be looked into further and so that this can be corrected. 

Kind regards, Chris.